Client Services & Operations Manager

Unisys; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Unisys is seeking a strategic leader to guide Field Engineering supervisors and teams across multiple locations, ensuring clear direction and end-to-end support through upcoming releases and upgrades. The role requires a BA/BS and 4-6 years of relevant experience (or equivalent) and 0-2 years of leadership; candidate must be located in the East Coast time zone.

The position emphasizes collaboration with Client Services & Support, procurement management, and effective liaison between clients,

Qualifications

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience.
• 0-2 years’ leadership experience.

Responsibilities

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

Education

BA/BS degree or equivalent

Job description

Unisys is seeking a strategic leader to guide Field Engineering supervisors and teams across multiple locations, ensuring clear direction and end-to-end support through upcoming releases and upgrades. The role requires a BA/BS and 4-6 years of relevant experience (or equivalent) and 0-2 years of leadership; candidate must be located in the East Coast time zone.

The position emphasizes collaboration with Client Services & Support, procurement management, and effective liaison between clients,