Field Operations & Client Services Manager

Unisys Corporation; Pennsylvania; On-site; USD 85,000 - 120,000; Full time

Job summary

Unisys Corporation is seeking a role focused on directing Field Engineering teams and ensuring end-to-end support across multiple locations. The candidate will identify trends, resolve issues, and liaise with clients and technical teams to ensure smooth system upgrades and hardware/software availability.

Leadership experience is required along with East Coast time zone location. The position emphasizes allocating resources, establishing priorities, and coordinating procurement to meet client

Qualifications

• BA/BS degree or equivalent combination of education and relevant experience.
• 4-6 years' relevant experience.
• 0-2 years' leadership experience.
• Must be located in East Coast time zone.

Responsibilities

• Provide clear direction to Field Engineering supervisors and teams across multiple locations.
• Identify recurring trends, difficult-to-resolve problems and potential issues with new system releases or upgrades.
• Ensure end-to-end support for identified and potential issues.
• Resolve key issues raised by supervisors and teams, escalating as needed.
• Monitor hardware, software and equipment availability to identify gaps with potential business impact.
• Manage procurement-related activity to ensure on-time delivery and respond to client requirements.
• Act as liaison between clients, end-users and technical teams.
• Assist supervisors in determining appropriate processes, policies or procedures.
• Establish overall work processes and priorities; allocate people, budgets and resources.

Skills

Team leadership

Stakeholder communication

Education

BA/BS degree

Job description

Unisys Corporation is seeking a role focused on directing Field Engineering teams and ensuring end-to-end support across multiple locations. The candidate will identify trends, resolve issues, and liaise with clients and technical teams to ensure smooth system upgrades and hardware/software availability.

Leadership experience is required along with East Coast time zone location. The position emphasizes allocating resources, establishing priorities, and coordinating procurement to meet client