Client Services & Operations Lead (East Coast)

Unisys; New York (NY); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Unisys is seeking a qualified professional to lead Field Engineering teams across multiple locations on the East Coast. The role emphasizes directing activities, resolving complex issues, and coordinating with Client Services to maintain system availability.

Applicants should have a BA/BS and 4–6 years of relevant experience, with 0–2 years in a leadership capacity, and must be located in the East Coast time zone.

Qualificações

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience.
• 0-2 years’ leadership experience.

Responsabilidades

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

Conhecimentos

Leadership

Formação académica

BA/BS degree

Descrição da oferta de emprego

Unisys is seeking a qualified professional to lead Field Engineering teams across multiple locations on the East Coast. The role emphasizes directing activities, resolving complex issues, and coordinating with Client Services to maintain system availability.

Applicants should have a BA/BS and 4–6 years of relevant experience, with 0–2 years in a leadership capacity, and must be located in the East Coast time zone.