Client Services & Operations Lead

Unisys Corporation; Center Square (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Unisys Corporation is seeking a role that provides clear direction to Field Engineering supervisors and teams across multiple locations, ensuring end-to-end support and proactive issue resolution. The position focuses on coordinating with Client Services and Support, monitoring hardware and software availability, and managing procurement to meet client requirements.

The role requires a BA/BS plus 4–6 years of relevant experience or an equivalent mix, with 0–2 years in leadership.

Qualifications

• BA/BS degree and 4–6 years' relevant experience or equivalent combination of education and relevant experience.
• 0–2 years' leadership experience.

Responsibilities

• Provides clear and concise direction to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues with new system releases or hardware/software upgrades.
• Ensures end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring significant cases to senior colleagues.
• Monitors hardware, software and equipment availability with Client Services & Support to identify gaps and impacts.
• Manages procurement-related activity to ensure on-time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists teams in determining appropriate processes, policies or procedures.
• Establishes overall work processes and priorities.

Skills

Leadership experience

Stakeholder liaison

Procurement management

Operations planning

Process improvement

Technical problem solving

Education

Bachelor's degree

Job description

Unisys Corporation is seeking a role that provides clear direction to Field Engineering supervisors and teams across multiple locations, ensuring end-to-end support and proactive issue resolution. The position focuses on coordinating with Client Services and Support, monitoring hardware and software availability, and managing procurement to meet client requirements.

The role requires a BA/BS plus 4–6 years of relevant experience or an equivalent mix, with 0–2 years in leadership.