Client Services Concierge & Receptionist (Seasonal)

H&R Block, Inc.; Eaton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and assist with scheduling while guiding them to the right tax professional.

You will answer phones, greet clients, and help ensure each interaction meets their needs across in-person, phone, or virtual touchpoints. The role emphasizes friendly, efficient service in a fast-paced office, with responsibilities spanning front-desk duties, organization, and collaboration to maintain a clean, welcoming

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management and organizational skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

MS Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and assist with scheduling while guiding them to the right tax professional.

You will answer phones, greet clients, and help ensure each interaction meets their needs across in-person, phone, or virtual touchpoints. The role emphasizes friendly, efficient service in a fast-paced office, with responsibilities spanning front-desk duties, organization, and collaboration to maintain a clean, welcoming