Client Service Concierge - Receptionist (Seasonal)

H&R Block; Town of Ridgeway (NY); On-site; USD 23,419,000 - 27,552,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, and virtual channels, and help keep the office organized.

This role emphasizes strong customer service in a fast-paced environment. Previous experience in customer service is preferred, with a flexible schedule and ability to work at multiple locations;

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Ability to multitask and stay organized while handling multiple clients.
• Proficiency with Microsoft Office suite and basic office equipment.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and manage calendar efficiently.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with team members.
• Other duties as assigned by the franchisee.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, and virtual channels, and help keep the office organized.

This role emphasizes strong customer service in a fast-paced environment. Previous experience in customer service is preferred, with a flexible schedule and ability to work at multiple locations;