Client Service Specialist — Seasonal

H&R Block, Inc.; La Fayette (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax professionals. You will schedule appointments, assist clients in person, by phone, or online, and help ensure every client leaves satisfied.

This role emphasizes friendly service and accurate task execution. The position requires strong multitasking, excellent organizational skills, and computer proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Fast-paced work experience

Customer service

Multi-tasking

Organization

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax professionals. You will schedule appointments, assist clients in person, by phone, or online, and help ensure every client leaves satisfied.

This role emphasizes friendly service and accurate task execution. The position requires strong multitasking, excellent organizational skills, and computer proficiency with Microsoft Office.