Seasonal Client Service Specialist

H&R Block, Inc.; Decatur (TX); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients and direct them to the right tax professional. You will handle calls, schedule appointments, and ensure a welcoming office environment.

The role emphasizes delivering warm client service, coordinating with tax professionals, and maintaining organization across the front desk and office areas.

Qualifications

• Experience in a fast-paced environment is preferred.
• Background in customer service helps in daily interactions with clients.
• Ability to multi-task across multiple clients and tasks.
• Strong organizational and time-management skills are required.
• Proficient with Microsoft Office and basic computer skills.

Responsabilités

• Answer phones and greet clients in a friendly, professional manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences and availability.
• Ensure client needs are met in person, on the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.

Connaissances

Fast-paced environment

Customer service

Multi-tasking

Time management

Office software competence

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients and direct them to the right tax professional. You will handle calls, schedule appointments, and ensure a welcoming office environment.

The role emphasizes delivering warm client service, coordinating with tax professionals, and maintaining organization across the front desk and office areas.