Seasonal Client Service Specialist

H&R Block, Inc.; Norwalk (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax expert. You will help schedule visits and support the team in person, over the phone, or virtually.

This role emphasizes friendly service, organization, and multitasking in a fast-paced office environment. Prior customer service experience and basic Microsoft Office skills are preferred; flexibility to work at multiple locations may be required.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience preferred.
• Ability to multitask and stay organized.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multitasking

Time management

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax expert. You will help schedule visits and support the team in person, over the phone, or virtually.

This role emphasizes friendly service, organization, and multitasking in a fast-paced office environment. Prior customer service experience and basic Microsoft Office skills are preferred; flexibility to work at multiple locations may be required.