Seasonal Client Service Specialist

H&R Block, Inc.; Kalkaska Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is hiring a Seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional.

You’ll help schedule appointments and assist clients in person, over the phone, or virtually. This role emphasizes fast-paced teamwork, strong organization, and proficiency with Microsoft Office to support daily office operations and client service excellence.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a Seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional.

You’ll help schedule appointments and assist clients in person, over the phone, or virtually. This role emphasizes fast-paced teamwork, strong organization, and proficiency with Microsoft Office to support daily office operations and client service excellence.