Seasonal Client Service Specialist

H&R Block, Inc.; Tamaqua (Schuylkill County); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients warmly, answer phones, and guide them to the right tax professional. You will schedule appointments and ensure all client needs are met across in-person, phone, and virtual channels.

The role emphasizes strong customer service, multitasking, and organizational skills, with responsibilities expanding to office upkeep and collaboration with team members. This position is seasonal and location-dependent.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferred times.
• Ensure all client needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients warmly, answer phones, and guide them to the right tax professional. You will schedule appointments and ensure all client needs are met across in-person, phone, and virtual channels.

The role emphasizes strong customer service, multitasking, and organizational skills, with responsibilities expanding to office upkeep and collaboration with team members. This position is seasonal and location-dependent.