Client Service Specialist – Multi-Channel Support

Paychex Deutschland GmbH; Town of Fenner (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a customer service professional to provide quality support to clients via phone, email, chat and other channels, under a significant level of guidance and direction. You will use systems such as HRIS, Salesforce, Flex, Core Advanced and ORS, maintain knowledge of Paychex products, and document all client interactions while prioritizing tasks to meet SLAs.

Qualifications include a Bachelor's Degree (preferred).

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to provide quality support to clients via phone, email, chat and other channels, under a significant level of guidance and direction. You will use systems such as HRIS, Salesforce, Flex, Core Advanced and ORS, maintain knowledge of Paychex products, and document all client interactions while prioritizing tasks to meet SLAs.

Qualifications include a Bachelor's Degree (preferred).