Client Services & Support Specialist

Paychex Deutschland GmbH; Phoenix, West Henrietta (AZ, NY); Presencial; USD 38.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Descripción de la vacante

Paychex is seeking a customer service professional in Phoenix, AZ to support Paychex products across phone, email, chat, and other channels. You will follow established SLAs, document client interactions, and maintain a basic working knowledge of Paychex offerings.

This role emphasizes accuracy, organization, and timely follow-up to resolve inquiries. Ideal candidates have a Bachelor’s degree (preferred) and a passion for delivering outstanding service while collaborating with teammates to

Formación

• Bachelor's Degree preferred.
• Strong customer service mindset and communication skills.
• Ability to follow guidelines and document interactions clearly.

Responsabilidades

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in line with SLAs.
• Uses HRIS, Salesforce, Flex, Core Advanced, and ORS systems.
• Develops basic working knowledge of one or more Paychex products.
• Performs data input with strong prioritization and organization.
• Documents all client interactions.

Educación

Bachelor's Degree - Preferred

Herramientas

HRIS

Salesforce

Flex

Core Advanced

ORS

Descripción del empleo

Paychex is seeking a customer service professional in Phoenix, AZ to support Paychex products across phone, email, chat, and other channels. You will follow established SLAs, document client interactions, and maintain a basic working knowledge of Paychex offerings.

This role emphasizes accuracy, organization, and timely follow-up to resolve inquiries. Ideal candidates have a Bachelor’s degree (preferred) and a passion for delivering outstanding service while collaborating with teammates to