Client Support Specialist

Paychex; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Paychex is seeking a customer service professional to provide support for Paychex products. The role focuses on delivering high-quality service via phone, email, chat, and other channels, while following SLAs and maintaining thorough documentation of all client interactions.

The position requires a Bachelor's Degree (preferred) and involves using systems such as HRIS and Salesforce; compensation starts at $20.00 per hour with the total rewards package determined by location, skills, and

Qualifications

• Bachelor's Degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to provide support for Paychex products. The role focuses on delivering high-quality service via phone, email, chat, and other channels, while following SLAs and maintaining thorough documentation of all client interactions.

The position requires a Bachelor's Degree (preferred) and involves using systems such as HRIS and Salesforce; compensation starts at $20.00 per hour with the total rewards package determined by location, skills, and