Client Services Associate - Payroll & HR Support

Paychex Deutschland GmbH; Cincinnati (OH); On-site; USD 20,264 - 37,636; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a customer service professional to support clients by phone, email, chat, and other channels. You will follow up on items to meet service levels and document all client interactions.

You will use systems like HRIS, Salesforce, Flex, Core Advanced, and ORS, developing knowledge of Paychex products while delivering accurate data input and organized support. This full-time role is based in Cincinnati.

Qualifications

• Bachelor's Degree - Preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Skills

Customer service

Phone support

Email support

Education

Bachelor's degree - preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to support clients by phone, email, chat, and other channels. You will follow up on items to meet service levels and document all client interactions.

You will use systems like HRIS, Salesforce, Flex, Core Advanced, and ORS, developing knowledge of Paychex products while delivering accurate data input and organized support. This full-time role is based in Cincinnati.