Bilingual Client Support Specialist

Paychex; Tempe (AZ); Hybride; USD 21 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Résumé du poste

Paychex is seeking a customer service professional to provide support for one or more Paychex products. The role involves handling inquiries via phone, email, chat, and other channels, and ensuring timely resolution in line with service SLAs.

You will use systems such as HRIS and Salesforce, grow product knowledge, and document all client interactions. Bachelor's degree is preferred, with starting pay noted in the compensation section.

Qualifications

• Bachelor's degree preferred.

Responsabilités

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Connaissances

Customer service

Communication

Data entry

Multichannel support

Formation

Bachelor's Degree - Preferred

Outils

Salesforce

HRIS

Flex

Core Advanced

ORS

Description du poste

Paychex is seeking a customer service professional to provide support for one or more Paychex products. The role involves handling inquiries via phone, email, chat, and other channels, and ensuring timely resolution in line with service SLAs.

You will use systems such as HRIS and Salesforce, grow product knowledge, and document all client interactions. Bachelor's degree is preferred, with starting pay noted in the compensation section.