Client Services Specialist - Payroll & HCM

Paychex; Saint Petersburg (FL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a customer service professional to support one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring timely resolution and adherence to service levels.

You will develop product knowledge, document interactions, and mentor newer teammates while maintaining strong organization and data input skills. The role follows a 9am–6pm EST schedule and offers extensive benefits.

Qualifications

• Bachelor's degree preferred or business/finance degree accepted in lieu of experience.
• Experience in customer service or call center is a plus.
• Work schedule: 9am - 6pm EST.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to ensure completion within SLAs.
• Maintains intermediate knowledge of Paychex products and policies.
• Identifies opportunities for process improvement and collaborates with leaders to implement.
• Documents interactions and mentors less experienced teammates.

Skills

Customer service

Phone support

Communication

Attention to detail

Team mentorship

Education

Bachelor's Degree - Preferred

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to support one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring timely resolution and adherence to service levels.

You will develop product knowledge, document interactions, and mentor newer teammates while maintaining strong organization and data input skills. The role follows a 9am–6pm EST schedule and offers extensive benefits.