Client Success & Support Specialist

Paycor; Tempe (AZ); On-site; USD 20,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Paid time off

Job summary

Paychex is seeking a customer service professional to support Paychex products via phone, email, chat, and other channels. Under guidance, you will provide service and resolve claims in line with Paychex policies and procedures.

Responsibilities include timely follow-up, using systems such as HRIS and Salesforce, and documenting client interactions while maintaining strong prioritization and organization. A Bachelor's degree is preferred for this role.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to support Paychex products via phone, email, chat, and other channels. Under guidance, you will provide service and resolve claims in line with Paychex policies and procedures.

Responsibilities include timely follow-up, using systems such as HRIS and Salesforce, and documenting client interactions while maintaining strong prioritization and organization. A Bachelor's degree is preferred for this role.