Bilingual Customer Support Specialist

Paycor; Saint Petersburg (FL); On-site; USD 20,000 - 38,000; Full time

Job summary

Paychex is seeking a customer service professional to support one or more Paychex products. Under a significant level of guidance and direction, you will use prescribed guidelines to ensure good customer relations and resolve customer claims and complaints fairly and in line with Paychex policies.

You will deliver quality service via phone, email, chat and other channels, follow up on items to meet SLAs, use HRIS and CRM systems such as Salesforce, Flex, Core Advanced and ORS, and develop a

Qualifications

• Bachelor’s Degree preferred.
• Experience in customer service via phone, email or chat.
• Proficiency with HRIS and CRM systems.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to meet SLAs.
• Uses systems and software such as HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops a basic working knowledge of Paychex products.
• Performs data input with strong prioritization and organization.
• Documents all client interactions.

Skills

Customer service

Communication

Data entry

Education

Bachelor’s Degree - Preferred

Tools

Salesforce

Flex

Core Advanced

ORS

HRIS

Job description

Paychex is seeking a customer service professional to support one or more Paychex products. Under a significant level of guidance and direction, you will use prescribed guidelines to ensure good customer relations and resolve customer claims and complaints fairly and in line with Paychex policies.

You will deliver quality service via phone, email, chat and other channels, follow up on items to meet SLAs, use HRIS and CRM systems such as Salesforce, Flex, Core Advanced and ORS, and develop a