Client Service Receptionist - Seasonal Tax Office

H&R Block, Inc.; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Michigan to greet clients, answer phones, and connect clients with the right tax professional. You will contribute to a welcoming office and support busy tax-season service.

You should multitask in a fast-paced setting, stay organized, and use Microsoft Office to assist clients. Flexible scheduling and cross-location work may be possible as part of a franchise network.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Michigan to greet clients, answer phones, and connect clients with the right tax professional. You will contribute to a welcoming office and support busy tax-season service.

You should multitask in a fast-paced setting, stay organized, and use Microsoft Office to assist clients. Flexible scheduling and cross-location work may be possible as part of a franchise network.