Seasonal Client Service Specialist

H&R Block, Inc.; Cedar Springs (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Michigan to greet clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, ensure needs are met across in-person, phone, or virtual interactions, maintain a tidy office, and support a fast-paced team delivering confident, personalized service during tax season.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure client needs are met across in-person, phone, or virtual channels.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Phone etiquette

Organization

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Michigan to greet clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, ensure needs are met across in-person, phone, or virtual interactions, maintain a tidy office, and support a fast-paced team delivering confident, personalized service during tax season.