Client Service Receptionist — Flexible Schedule (Seasonal)

H&R Block, Inc.; Kilmarnock (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. The role focuses on delivering friendly, personalized service and smooth scheduling in a fast-paced franchise office.

You will help ensure client needs are met across in-person, phone, or virtual channels, while maintaining a clean, organized workspace and supporting team tasks as needed.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Organization/time management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. The role focuses on delivering friendly, personalized service and smooth scheduling in a fast-paced franchise office.

You will help ensure client needs are met across in-person, phone, or virtual channels, while maintaining a clean, organized workspace and supporting team tasks as needed.