Client Service Receptionist - Seasonal, Flexible Scheduling

H&R Block, Inc.; Central Falls (RI); In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax specialist. You will schedule appointments and help ensure every client leaves satisfied, whether in person, over the phone, or virtually.

This role requires a calm, friendly demeanor in a fast-paced franchise environment, with a focus on accuracy and customer care across multiple locations during tax season.

Competenze

• Experience in a fast-paced customer service environment is preferred.
• Strong multitasking and time-management skills.
• Proficiency with Microsoft Office and basic computer tasks.

Mansioni

• Answer phones and greet clients in a friendly, personal manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met during in-person, phone, or virtual interactions.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Conoscenze

Customer service

Phone etiquette

Multi-tasking

Organization

Time management

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax specialist. You will schedule appointments and help ensure every client leaves satisfied, whether in person, over the phone, or virtually.

This role requires a calm, friendly demeanor in a fast-paced franchise environment, with a focus on accuracy and customer care across multiple locations during tax season.