Client Service Pro: Welcoming & Scheduling Expert

H&R Block; Onley (VA); On-site; USD 22,000 - 25,000; Part time

Job summary

H&R Block in Virginia is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You’ll schedule appointments, ensure client needs are met in person, on the phone, or virtually, and help maintain a clean, organized office alongside the team.

We're looking for individuals with experience in fast-paced customer service, strong multitasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Phone etiquette

Multi-tasking

Time management

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Virginia is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You’ll schedule appointments, ensure client needs are met in person, on the phone, or virtually, and help maintain a clean, organized office alongside the team.

We're looking for individuals with experience in fast-paced customer service, strong multitasking and time-management skills, and proficiency with Microsoft Office.