Seasonal Client Service Pro – Welcoming & Scheduling

H&R Block, Inc.; Seville (OH); On-site; USD 18,000 - 24,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professionals.

You will schedule appointments, assist clients in person or virtually, and maintain a clean, organized office environment. The ideal candidate has prior experience in customer service, excels in a fast-paced setting, and is proficient with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Phone etiquette

Client greeting

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professionals.

You will schedule appointments, assist clients in person or virtually, and maintain a clean, organized office environment. The ideal candidate has prior experience in customer service, excels in a fast-paced setting, and is proficient with Microsoft Office.