Client Service Pro: Welcoming, Scheduling & Guidance

H&R Block; Schuylkill Haven (Schuylkill County); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support tax professionals. You will answer phones, greet clients, and help match clients with the right tax professional, scheduling appointments and ensuring needs are met in person, by phone, or virtually.

You will thrive in a fast-paced team environment, demonstrate strong organizational and time-management skills, and be proficient with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support tax professionals. You will answer phones, greet clients, and help match clients with the right tax professional, scheduling appointments and ensuring needs are met in person, by phone, or virtually.

You will thrive in a fast-paced team environment, demonstrate strong organizational and time-management skills, and be proficient with Microsoft Office.