Client Service Pro – Reception & Scheduling

H&R Block, Inc.; Woodbury (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will handle scheduling, ensure client needs are met, and keep the office organized and welcoming.

This role emphasizes friendly, personalized service across in-person, phone, and virtual interactions, with the flexibility to work at multiple locations within the franchisee network.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will handle scheduling, ensure client needs are met, and keep the office organized and welcoming.

This role emphasizes friendly, personalized service across in-person, phone, and virtual interactions, with the flexibility to work at multiple locations within the franchisee network.