Client Service Pro - Flexible Schedule, Multi-Location

H&R Block; Tappahannock (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and help connect them with the right tax professional. You will schedule clients and ensure service needs are met across in-person, phone, and virtual channels.

The role emphasizes fast-paced customer service, strong organization, and collaboration with the team. This position is typically on-site within a franchise office in a community setting.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and help connect them with the right tax professional. You will schedule clients and ensure service needs are met across in-person, phone, and virtual channels.

The role emphasizes fast-paced customer service, strong organization, and collaboration with the team. This position is typically on-site within a franchise office in a community setting.