Client Service Pro - Front Desk & Scheduling

H&R Block, Inc.; Hampstead (MD); On-site; USD 45,847,000 - 54,002,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional.

The role centers on delivering a warm, personalized experience and supporting office efficiency. You will multi-task in a fast-paced environment, maintain office organization, and help ensure client needs are met in person, on the phone, or virtually.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional.

The role centers on delivering a warm, personalized experience and supporting office efficiency. You will multi-task in a fast-paced environment, maintain office organization, and help ensure client needs are met in person, on the phone, or virtually.