Client Service Pro: Front Desk Excellence & Scheduling

H&R Block; Washington (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and match clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

Join a franchise office where franchisees handle hiring decisions. This role emphasizes strong communication, multitasking, and organizational skills in a fast-paced setting.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience in a professional setting.
• Ability to multi-task and prioritize.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients and coordinate appointments.
• Maintain office cleanliness and organization of resources with team members.
• Support clients in person, over the phone or virtually.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organization

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and match clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

Join a franchise office where franchisees handle hiring decisions. This role emphasizes strong communication, multitasking, and organizational skills in a fast-paced setting.