Client Service Pro - Reception & Scheduling Specialist

H&R Block, Inc.; South Burlington (VT); On-site; USD 22,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional. You’ll schedule appointments and help ensure every client’s needs are met, whether in person, over the phone, or virtually.

Join a busy, friendly office where strong organization, multitasking, and excellent customer service are valued. This role supports franchise operations and requires a flexible schedule across multiple

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional. You’ll schedule appointments and help ensure every client’s needs are met, whether in person, over the phone, or virtually.

Join a busy, friendly office where strong organization, multitasking, and excellent customer service are valued. This role supports franchise operations and requires a flexible schedule across multiple