Client Service Lead — Elevate Customer Experience

Crane Worldwide Logistics; Florence (KY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Quarterly Incentives

PTO 17 days

Medical Benefits

Tuition Reimbursement

Employee Recognition

Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics in Florence, KY is seeking a Customer Service Specialist to respond to orders, inquiries and invoice questions, while maintaining high service standards.

You will lead responses to client issues, document problems, and support a team of service specialists. A High School Diploma or GED and 3–5 years of client service experience are required, with on-site responsibilities at our LUK USA facility.

Qualifications

• High School Diploma or GED required.
• 3–5 years of client service experience.
• Strong communication and interpersonal skills.
• Ability to handle inquiries, complaints and orders efficiently.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Conflict Resolution

Multitasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics in Florence, KY is seeking a Customer Service Specialist to respond to orders, inquiries and invoice questions, while maintaining high service standards.

You will lead responses to client issues, document problems, and support a team of service specialists. A High School Diploma or GED and 3–5 years of client service experience are required, with on-site responsibilities at our LUK USA facility.