Client Service Lead: Leadership & Solutions

Crane Worldwide Logistics; Florence (KY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours Paid Time Off

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics, based in Kentucky, seeks a Customer Service Specialist to support client inquiries, orders and service issues on-site at Florence. The role emphasizes timely resolution, documentation, and escalation where needed.

You will lead and coach a team of client service specialists while maintaining strong client relationships and ensuring service excellence in daily operations.

Qualifications

• High School Diploma or GED.
• 3-5 years client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Determines cause of problems and explains best solution; expedites corrections.
• Handles client responses that deviate from standard procedures.
• Provides leadership and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Conflict Resolution

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics, based in Kentucky, seeks a Customer Service Specialist to support client inquiries, orders and service issues on-site at Florence. The role emphasizes timely resolution, documentation, and escalation where needed.

You will lead and coach a team of client service specialists while maintaining strong client relationships and ensuring service excellence in daily operations.