Client Service Front Desk Pro — Flexible Schedule

H&R Block, Inc.; Olney (IL); On-site; USD 21,000 - 34,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help create a warm and efficient in-person and virtual service experience that builds trust and strong client relationships.

In this role you’ll juggle phones, scheduling, and client needs with a friendly, organized approach, maintain office cleanliness, and support the team across locations as needed.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multitasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help create a warm and efficient in-person and virtual service experience that builds trust and strong client relationships.

In this role you’ll juggle phones, scheduling, and client needs with a friendly, organized approach, maintain office cleanliness, and support the team across locations as needed.