Client Service Pro & Receptionist — Flexible Schedule

H&R Block, Inc.; Highland (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and help connect customers with the right tax professional. This role emphasizes accurate scheduling and high-quality customer service across in-person, phone, and virtual channels.

You’ll work in a fast-paced environment, coordinating with team members to ensure client needs are met while maintaining a tidy office and supporting flexible scheduling across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and help connect customers with the right tax professional. This role emphasizes accurate scheduling and high-quality customer service across in-person, phone, and virtual channels.

You’ll work in a fast-paced environment, coordinating with team members to ensure client needs are met while maintaining a tidy office and supporting flexible scheduling across locations.