Client Service Front Desk Specialist | Flexible Schedule

H&R Block, Inc.; Town of Malone (NY); Sur place; USD 25 000 - 30 000; Temps partiel

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

The role emphasizes fast-paced customer service, strong organizational skills, and adaptability across multiple offices and locations within the season. Compensation ranges per hour with potential for flexibility.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Connaissances

Fast-paced

Customer service

Multi-tasking

Time management

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

The role emphasizes fast-paced customer service, strong organizational skills, and adaptability across multiple offices and locations within the season. Compensation ranges per hour with potential for flexibility.