Client Service Pro — Front Desk & Scheduling

H&R Block, Inc.; Statesville (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and route them to the right tax professional. You will help schedule appointments and support a fast-paced office environment.

In this role you will maintain a welcoming, organized front desk, assist clients in person, over the phone or virtually, and perform additional duties as needed to ensure a smooth client experience.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and route them to the right tax professional. You will help schedule appointments and support a fast-paced office environment.

In this role you will maintain a welcoming, organized front desk, assist clients in person, over the phone or virtually, and perform additional duties as needed to ensure a smooth client experience.