Client Service Concierge – Reception & Scheduling

H&R Block; Ishpeming Township (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, schedule appointments, and connect them with the right tax professional. The role emphasizes delivering friendly service across in-person, phone, and virtual channels.

Ideal candidates have prior customer service experience, strong organization, and the ability to multitask in a fast-paced environment while using Microsoft Office. Flexibility for schedule/location is preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs are met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Microsoft Office

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, schedule appointments, and connect them with the right tax professional. The role emphasizes delivering friendly service across in-person, phone, and virtual channels.

Ideal candidates have prior customer service experience, strong organization, and the ability to multitask in a fast-paced environment while using Microsoft Office. Flexibility for schedule/location is preferred.