Client Services Concierge - Front Desk & Scheduling

H&R Block; Landrum (SC); On-site; USD 25,000 - 34,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect clients with the right tax professional. The role supports scheduling requests, ensures client needs are met across in-person, phone, and virtual channels, and helps keep the office organized with the team.

This franchise office emphasizes strong customer service, flexibility in scheduling, and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect clients with the right tax professional. The role supports scheduling requests, ensures client needs are met across in-person, phone, and virtual channels, and helps keep the office organized with the team.

This franchise office emphasizes strong customer service, flexibility in scheduling, and the ability to multi-task in a fast-paced environment.