Client Services Concierge - Scheduling & Front Desk Support

H&R Block; Edenton (NC); On-site; USD 28,000 - 32,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, ensure client needs are met in person, over the phone or virtually, and help maintain a clean, organized office with the team. Prior customer service experience is helpful in this fast-paced role.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task and stay organized.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, ensure client needs are met in person, over the phone or virtually, and help maintain a clean, organized office with the team. Prior customer service experience is helpful in this fast-paced role.