Client Concierge & Scheduling Specialist

H&R Block; Hertford (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and answer phones, pairing them with the right tax expert. You will help schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

Join a team that keeps the office organized and provides friendly service. Prior experience in customer service and a willingness to work flexibly across locations will help you thrive in this role.

Qualifications

• Experience in a fast-paced environment and customer service.
• Ability to multi-task while maintaining accuracy and courtesy.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office and basic computer tasks.
• Flexibility to work across multiple locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Ability to multi-task

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and answer phones, pairing them with the right tax expert. You will help schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

Join a team that keeps the office organized and provides friendly service. Prior experience in customer service and a willingness to work flexibly across locations will help you thrive in this role.