Seasonal Client Service Concierge

H&R Block; Smithville (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer phones, connecting them with the right tax professional. You will help schedule appointments and ensure clients’ needs are met across in-person, phone, or virtual interactions.

Ideal candidates have experience in fast-paced customer service, strong organization, and proficiency with Microsoft Office. This seasonal role supports multiple locations and flexible scheduling.

Qualifications

• Experience in a fast-paced consumer service setting.
• Ability to greet and assist clients professionally.
• Proficient with basic office software and scheduling tasks.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the appropriate tax professional.
• Schedule clients per their preferences and availability.
• Greet and assist clients in person, over the phone, or virtually.
• Help maintain a clean, organized office with team members.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer phones, connecting them with the right tax professional. You will help schedule appointments and ensure clients’ needs are met across in-person, phone, or virtual interactions.

Ideal candidates have experience in fast-paced customer service, strong organization, and proficiency with Microsoft Office. This seasonal role supports multiple locations and flexible scheduling.