Client Service Concierge — Front Desk & Scheduling

H&R Block; Crossville (TN); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

The role emphasizes strong customer service, organization, and teamwork in a fast-paced office environment. Flexible scheduling and multi-location opportunities may apply.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

The role emphasizes strong customer service, organization, and teamwork in a fast-paced office environment. Flexible scheduling and multi-location opportunities may apply.