Client Service Concierge — Reception & Scheduling

H&R Block, Inc.; Hiawatha (KS); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional, helping ensure a positive first impression.

You will work in a fast-paced, multi-location franchise office, handling in-person, phone, and virtual service while maintaining a clean, organized workspace. Flexibility with schedules and locations, basic MS Office skills, and strong customer service are valued.

Qualifications

• Experience working in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational & time management

MS Office proficiency

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional, helping ensure a positive first impression.

You will work in a fast-paced, multi-location franchise office, handling in-person, phone, and virtual service while maintaining a clean, organized workspace. Flexibility with schedules and locations, basic MS Office skills, and strong customer service are valued.