Client Service Concierge — Front Desk & Scheduling

H&R Block, Inc.; Virginia Beach (VA); Sur place; USD 21 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. in Virginia Beach is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match customers with the right tax professional.

You will schedule clients, help ensure their needs are met in person, by phone, or virtually, and maintain office organization with the team while handling additional duties as assigned. Franchise offices operate independently; compensation range is shown below and duties emphasize frontline client support in a

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service setting.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsabilités

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Connaissances

Fast-paced

Customer service

Multitasking

Time management

MS Office

Formation

High school diploma or equivalent

Description du poste

H&R Block, Inc. in Virginia Beach is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match customers with the right tax professional.

You will schedule clients, help ensure their needs are met in person, by phone, or virtually, and maintain office organization with the team while handling additional duties as assigned. Franchise offices operate independently; compensation range is shown below and duties emphasize frontline client support in a