Seasonal Client Service Specialist - Scheduling

H&R Block; Virginia Beach (VA); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block in Virginia Beach is seeking a seasonal Client Service Professional/Receptionist to welcome clients and handle phones, scheduling, and front-desk duties. You will guide clients to the right tax professional and ensure a smooth experience across in-person, phone, and virtual interactions.

The role emphasizes a friendly, organized, multitasking approach in a fast-paced office, with opportunities to work at multiple locations within the franchise network.

Qualifications

• Experience in a fast-paced environment is beneficial.
• Customer service experience is preferred.
• Ability to multi-task and stay organized.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the most suitable tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met in person, on the phone, or virtually.
• Maintain office cleanliness and resource organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Virginia Beach is seeking a seasonal Client Service Professional/Receptionist to welcome clients and handle phones, scheduling, and front-desk duties. You will guide clients to the right tax professional and ensure a smooth experience across in-person, phone, and virtual interactions.

The role emphasizes a friendly, organized, multitasking approach in a fast-paced office, with opportunities to work at multiple locations within the franchise network.