Front Desk & Client Care Specialist — Tax Season Growth

H&R Block, Inc.; Virginia Beach (VA); Vor Ort; USD 18.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block in Virginia Beach, VA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations.

You will schedule appointments, connect clients with the right tax professional, and maintain a professional, organized office environment throughout tax season. This in-person role offers training and potential growth into tax preparation or leadership.

Qualifikationen

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Client service

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Scheduling

Evenings/weekends availability

Ausbildung

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block in Virginia Beach, VA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations.

You will schedule appointments, connect clients with the right tax professional, and maintain a professional, organized office environment throughout tax season. This in-person role offers training and potential growth into tax preparation or leadership.