Client Service Concierge - Front Desk & Scheduling

H&R Block, Inc.; Little Falls (MN); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients and manage inquiries at the front desk.

You will route clients to the right tax professional, schedule appointments, and ensure each client feels welcomed and well-served, whether in person, by phone, or online. The position emphasizes multitasking, strong organizational skills, and proficiency with Microsoft Office in a fast-paced environment.

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Ability to multi-task and manage multiple client needs.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients and manage inquiries at the front desk.

You will route clients to the right tax professional, schedule appointments, and ensure each client feels welcomed and well-served, whether in person, by phone, or online. The position emphasizes multitasking, strong organizational skills, and proficiency with Microsoft Office in a fast-paced environment.