Client Services Concierge - Reception & Scheduling

H&R Block, Inc.; Onley (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

H&R Block in Onley, VA is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax expert. You’ll schedule appointments, maintain a tidy office, and support clients in person, by phone, or virtually.

This role emphasizes fast pace, organization, and customer service within a franchise office. Ideal candidates have a high school diploma and prior customer service experience; flexibility to work across locations and

Qualifications

• Experience in a fast-paced environment.
• Prior experience in a customer service setting.
• Ability to multi-task with strong organizational skills.

Responsibilities

• Answer phones and greet clients in a personalized manner.
• Match clients with the best-suited tax professional.
• Schedule clients as requested and ensure needs are met in person, by phone, or virtually.
• Maintain office cleanliness and resource organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Scheduling

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

H&R Block in Onley, VA is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax expert. You’ll schedule appointments, maintain a tidy office, and support clients in person, by phone, or virtually.

This role emphasizes fast pace, organization, and customer service within a franchise office. Ideal candidates have a high school diploma and prior customer service experience; flexibility to work across locations and