Client Service Concierge - Fast-Paced Reception & Scheduling

H&R Block, Inc.; York (NE); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect them with the right tax professional.

You will help schedule appointments and support clients in person, over the phone, and virtually, while keeping the office organized. This role emphasizes excellent customer service, multi-tasking across various tasks, and collaboration with franchise staff to ensure client needs are met.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong time-management and organizational skills.
• Proficient with Microsoft Office software.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the appropriate tax professional.
• Schedule clients as requested.
• Help ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Time management

MS Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect them with the right tax professional.

You will help schedule appointments and support clients in person, over the phone, and virtually, while keeping the office organized. This role emphasizes excellent customer service, multi-tasking across various tasks, and collaboration with franchise staff to ensure client needs are met.